Privacy Policy
Quarterspan is committed to handling your personal information with care and transparency. This policy explains what data we collect, why we collect it, and how it is managed — so you can make informed decisions about engaging with us.
Introduction
Quarterspan ("we", "our", "us") operates from Level 14, Menara Hap Seng 2, Plaza Hap Seng, 50050 Kuala Lumpur, Malaysia. We offer personal budgeting workshops and related educational programmes for adults. As part of delivering these services, we collect and process certain personal data.
This Privacy Policy applies to all personal data collected through our website at quarterspan.site, our enquiry forms, and our programme enrolment process. By engaging with our website or submitting an enquiry, you acknowledge this policy.
For questions regarding data privacy, contact us at [email protected].
Data We Collect
Personal Data You Provide
When you submit an enquiry or express interest in a programme, we may collect:
- Full name
- Email address
- Phone number (if provided)
- Message or enquiry content
- Programme interest and scheduling preferences
Data Collected Automatically
When you visit our website, certain data is collected automatically through cookies and analytics tools:
- IP address and approximate location (country/city level)
- Browser type and device information
- Pages visited and time spent on site
- Referral source (how you found our website)
Legal Basis for Processing
Consent
For optional analytics and marketing cookies, where you have provided explicit consent via our cookie notice.
Legitimate Interest
For website security, fraud prevention, and basic site analytics that help us improve the experience.
Pre-Contractual
To respond to enquiries and process programme enrolment requests at your request.
Legal Obligation
Where required to comply with Malaysian law, including the Personal Data Protection Act 2010 (PDPA).
Retention Periods
Enquiry and contact data is retained for up to 24 months from the date of last contact. Enrolment records may be kept for up to 7 years for administrative purposes. Analytics data is typically retained for 14 months before being aggregated or deleted.
How We Use Your Data
Service Delivery
We use your contact details to respond to enquiries, confirm programme enrolment, send session reminders, and deliver follow-up materials that are part of the workshop you attend.
Communication
We may contact you with information about upcoming programmes, schedule changes, or workshop resources that are directly relevant to your expressed interest. You may opt out of non-essential communications at any time by emailing [email protected].
Analytics and Improvement
Anonymised and aggregated usage data helps us understand how visitors interact with our website, which allows us to improve the content, structure, and usefulness of our pages.
Data Sharing
We do not sell your personal data. We may share it with:
- Analytics providers (e.g. Google Analytics) — to measure site usage under data processing agreements
- Email delivery services — to send confirmation messages and programme information
- Regulatory authorities — where required by Malaysian law or court order
Data Protection Measures
We take reasonable and appropriate steps to protect personal data against unauthorised access, loss, or disclosure. These measures include:
- TLS/SSL encryption for all data transmitted through our website
- Access controls limiting who within our team can view personal information
- Secure, password-protected storage for contact records
- Periodic review of data handling practices
In the unlikely event of a data breach affecting your personal information, we will notify affected individuals in accordance with our obligations under the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Cookies
Our website uses cookies — small text files stored in your browser — to support essential functionality and, with your consent, to gather anonymised usage data.
Essential
Required for the site to function. These cannot be disabled.
Analytics
Help us understand how visitors use our pages. Enabled with your consent.
Marketing
Support relevant advertising on partner platforms. Enabled with your consent.
Preferences
Remember your settings and choices on this site.
For full details, including how to manage your cookie preferences, please see our Cookie Policy.
Your Rights
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, and to the extent applicable, you have the following rights in relation to your personal data:
Right of Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You may ask us to correct inaccurate or incomplete personal data.
Right to Erasure
In certain circumstances, you may request deletion of your personal data.
Right to Object
You may object to processing based on legitimate interest, including direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
Right to Lodge a Complaint
You may raise a concern with the Department of Personal Data Protection (JPDP) Malaysia.
To exercise any of these rights, email us at [email protected]. We will respond within 21 business days.
Third-Party Links
Our website may contain links to external resources or partner sites. These third-party websites operate under their own privacy policies, and we are not responsible for how they handle personal data. We encourage you to review the privacy policy of any external site before sharing personal information with them.
Children's Privacy
Our programmes and website are designed for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe a child under 18 has submitted personal data through our site, please contact us at [email protected] so we can take appropriate steps to remove it.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. Where changes are material, we will make reasonable efforts to notify you — for example by displaying a notice on our website or contacting you directly.
Continued use of our website or programmes after a policy update constitutes your acceptance of the revised terms.
Contact Information
For all data protection enquiries, please reach out to us directly:
Quarterspan
Level 14, Menara Hap Seng 2, Plaza Hap Seng, 50050 Kuala Lumpur, Malaysia
+60 3 2284 5917